(Professional Tourism, Hospitality & Customer Service Skills)

Duration: 3 Months
Programme Type: Provider-Based Short Course (Non-Credit Bearing)
Certification: Certificate of Proficiency / Completion
Mode of Delivery: On-Campus | Online | Blended

Programme Overview

This programme equips learners with essential skills in tourism, hospitality operations, and customer service. Learners gain practical knowledge in hotel operations, tour management, customer service, event coordination, and basic business skills.

Suitable for school leavers, job seekers, interns, and individuals aspiring to work in the tourism and hospitality industry.

Course Modules

Module 1: Introduction to Tourism & Hospitality

• Overview of the tourism and hospitality industry
• Sectors: hotels, restaurants, events, travel agencies
• Industry standards, ethics, and professional conduct
• Career opportunities in tourism and hospitality

Module 2: Customer Service Excellence

• Principles of customer service and hospitality
• Handling guest enquiries, complaints, and feedback
• Professional communication and telephone etiquette
• Role of customer service in tourism and hospitality

Module 3: Hospitality Operations

• Front office and reception management
• Room management and housekeeping overview
• Food and beverage service basics
• Event coordination and guest relations

Module 4: Tourism Operations & Management

• Tour planning and itinerary preparation
• Travel arrangements and booking procedures
• Understanding local and international tourism trends
• Sustainable tourism practices

Module 5: Business & Digital Skills

• Basic computer skills for tourism and hospitality
• Microsoft Office: Word, Excel, PowerPoint
• Digital marketing and social media basics for tourism promotion
• Remote conferencing tools (Zoom, Teams, Google Meet)

Module 6: Practical Training & Work Readiness

• Role-playing guest service scenarios
• Planning and presenting small tourism/hospitality projects
• Customer service simulations and feedback sessions
• Practical assessment or mini project

Learning Outcomes

By the end of the programme, learners will be able to:

• Understand tourism and hospitality industry operations
• Deliver excellent customer service in hospitality settings
• Use office software and digital tools effectively
• Plan and manage tours, events, and guest services
• Demonstrate workplace professionalism and ethics
• Apply learned skills in real-life tourism and hospitality environments

Entrance Requirements

• Grade 10, Matric, or equivalent
• No prior tourism or hospitality experience required

Career & Skills Pathways

This programme prepares learners for roles such as:

• Hotel/Guest House Receptionist
• Tourism Assistant / Coordinator
• Event Coordinator / Assistant
• Customer Service Officer in tourism or hospitality
• Small business operator in tourism or hospitality services

Compliance & Accreditation Note

This is a provider-based, non-credit-bearing short course developed and assessed by Excel Gene Academy. It is not registered on the NQF and does not carry SAQA accreditation, but enhances employability, workplace skills, and practical industry readiness.

Excel Gene Academy – Learn. Transform. Excel.

Developing skilled tourism and hospitality professionals for the modern workplace.