(Basic Office & Computer Skills Short Course)

Duration: 3 Months
Programme Type: Provider-Based Short Course (Non-Credit Bearing)
Certification: Certificate of Proficiency / Completion
Mode of Delivery: On-Campus | Online | Blended

Programme Overview

This programme equips learners with practical office administration and basic computer skills required in modern office environments. The course focuses on administrative procedures, communication, record-keeping, customer service, and computer literacy, preparing learners for entry-level administrative roles across various sectors.

The programme is suitable for school leavers, job seekers, interns, small business owners, and individuals seeking office support skills.

Course Modules

Module 1: Introduction to Office Administration

• Role and responsibilities of an office administrator
• Office structures and workflows
• Professional conduct and workplace ethics
• Time management and organisational skills

Module 2: Basic Computer Skills

• Introduction to computers and operating systems
• Keyboard and mouse skills
• File and folder management
• Basic computer maintenance and safety
• Internet and email usage
• Printing, scanning, and photocopying documents

Module 3: Office Communication & Customer Service

• Business communication skills
• Telephone etiquette and reception duties
• Written communication (emails, letters, memos)
• Customer service principles
• Handling enquiries and complaints

Module 4: Office Software Applications

• Microsoft Word: basic document creation
• Microsoft Excel: basic data entry and spreadsheets
• Microsoft PowerPoint: simple presentations
• Internet , email and calendar management
• Remote conferencing applications and tools (Zoom, Teams, Google Meet)
• Introduction to artificial intelligence

Module 5: Records, Filing & Office Systems

• Manual and electronic filing systems
• Record-keeping and document control
• Data confidentiality and information handling
• Office equipment usage (printers, scanners, copiers)

Module 6: Practical Administration & Work Readiness

• Daily office administration tasks
• Managing meetings and appointments
• Basic financial administration (invoicing, petty cash)
• Workplace readiness and employability skills
• Practical assessment or mini project

Learning Outcomes

By the end of the programme, learners will be able to:

• Perform basic office administration duties
• Use computers and office software effectively
• Communicate professionally in an office environment
• Manage records, files, and office systems
• Demonstrate workplace readiness skills

Entrance Requirements

• Grade 10, Matric, or equivalent
• No prior office or computer experience required

Career & Skills Pathways

This programme prepares learners for roles such as:

• Office Administrator
• Administrative Assistant
• Receptionist
• Data Capturer
• Office Support Clerk

Compliance & Accreditation Note

This is a provider-based, non-credit-bearing short course developed and assessed by Excel Gene Academy.
It is not registered on the National Qualifications Framework (NQF) and does not carry SAQA accreditation, but supports employability, workplace readiness, and skills development.

Excel Gene Academy – Learn. Transform. Excel.

Preparing learners for professional office environments.