(Receptionist Training  & Basic Office Computer Skills)

Duration: 3 Months
Programme Type: Provider-Based Short Course (Non-Credit Bearing)
Certification: Certificate of Proficiency / Completion
Mode of Delivery: On-Campus | Online | Blended

Programme Overview

This programme equips learners with practical reception skills and basic computer literacy needed in modern office environments. Learners will gain skills in front-desk operations, telephone etiquette, customer service, office software, and administrative support.

Suitable for school leavers, job seekers, interns, and individuals aiming for receptionist or front-office roles.

Course Modules

Module 1: Introduction to Reception & Office Roles

• Role and responsibilities of a receptionist
• Professional conduct and workplace ethics
• Time management and organizational skills
• Handling visitors, inquiries, and appointments

Module 2: Basic Computer Skills & Office Equipment

• Introduction to computers and operating systems
• Keyboard and mouse skills
• File and folder management
• Basic computer maintenance and safety
• Internet and email usage
• Printing, scanning, and photocopying documents

Module 3: Office Communication & Customer Service

• Telephone etiquette and call handling
• Professional written communication (emails, letters, memos)
• Customer service principles and techniques
• Handling complaints and enquiries efficiently

Module 4: Office Software Applications

• Microsoft Word: basic document creation
• Microsoft Excel: basic data entry and spreadsheets
• Microsoft PowerPoint: simple presentations
• Microsoft Outlook: email and calendar management
• Remote conferencing applications and tools (Zoom, Teams, Google Meet)

 Module 5: Records & Office Administration

• Manual and electronic filing systems
• Record-keeping and document control
• Office equipment usage (printers, scanners, photocopiers)
• Data confidentiality and professional information handling

Module 6: Practical Reception & Work Readiness

• Front desk operations and visitor management
• Scheduling meetings and appointments
• Workplace etiquette and professional behaviour
• Practical assessment or mini project

Learning Outcomes

By the end of the programme, learners will be able to:

• Operate effectively as a receptionist or front-office staff
• Use computers and office software efficiently
• Handle visitors, telephone calls, and emails professionally
• Operate office equipment like printers, scanners, and photocopiers
• Conduct virtual meetings using remote conferencing tools
• Demonstrate workplace readiness and customer service skills

Entrance Requirements

• Grade 10, Matric, or equivalent
• No prior receptionist or computer experience required

Career & Skills Pathways

This programme prepares learners for roles such as:

• Receptionist / Front Desk Officer
• Office Administrator
• Administrative Assistant
• Data Capturer
• Customer Service Assistant

Compliance & Accreditation Note

This is a provider-based, non-credit-bearing short course developed and assessed by Excel Gene Academy.It is not registered on the NQF and does not carry SAQA accreditation, but enhances employability, office skills, and workplace readiness.

Excel Gene Academy – Learn. Transform. Excel.

Equipping learners for professional front-office and administrative roles.