(Professional Workplace Communication & Management Skills)

Duration: 3 Months
Programme Type: Provider-Based Short Course (Non-Credit Bearing)
Certification: Certificate of Proficiency / Completion
Mode of Delivery: On-Campus | Online | Blended

Programme Overview

This programme equips learners with essential skills in business communication, management principles, and workplace professionalism. Learners gain practical knowledge in effective communication, report writing, leadership, teamwork, and organizational management, preparing them for administrative, managerial, or supervisory roles.

Suitable for school leavers, job seekers, interns, or entry-level professionals aspiring to enhance workplace effectiveness.

Course Modules

Module 1: Introduction to Business Communication

• Importance of effective business communication
• Types of communication (verbal, written, non-verbal, digital)
• Workplace etiquette and professional conduct
• Active listening and interpersonal skills

Module 2: Written & Digital Communication

• Business letter, email, and report writing
• Preparing memos, proposals, and presentations
• Digital communication tools (MS Outlook, Teams, Zoom)
• Editing and proofreading skills

Module 3: Oral Communication & Presentation Skills

• Public speaking and professional presentations
• Conducting and participating in meetings
• Telephone etiquette and client interactions
• Delivering information clearly and confidently

Module 4: Fundamentals of Business Management

• Principles of management and leadership
• Organizational structure and roles
• Decision-making and problem-solving skills
• Teamwork, delegation, and motivation

Module 5: Workplace Planning & Administration

• Time management and scheduling
• Record keeping and documentation
• Organizing tasks and office workflow
• Practical use of office software (MS Word, Excel, PowerPoint)

Module 6: Practical Application & Work Readiness

• Simulated workplace scenarios
• Writing reports and preparing presentations
• Professional interaction exercises
• Mini project: Managing a small office task or communication plan

Learning Outcomes

By the end of the programme, learners will be able to:

• Communicate effectively in business environments
• Prepare professional reports, emails, and presentations
• Apply basic management and leadership principles
• Organize and coordinate office activities efficiently
• Demonstrate workplace professionalism and teamwork
• Use computer tools to enhance communication and productivity

Entrance Requirements

• Grade 10, Matric, or equivalent
• No prior business or management experience required

Career & Skills Pathways

This programme prepares learners for roles such as:

• Office Administrator / Assistant
• Receptionist / Personal Assistant
• Junior Manager or Supervisor
• Customer Service Officer
• Team Coordinator

Compliance & Accreditation Note

This is a provider-based, non-credit-bearing short course developed and assessed by Excel Gene Academy. It is not registered on the NQF and does not carry SAQA accreditation, but enhances employability, professional communication, and management skills.

Excel Gene Academy – Learn. Transform. Excel.

Equipping learners with essential business communication and management skills for the modern workplace.