(Professional Cash Handling & Basic Office Computer Skills)

Duration: 3 Months
Programme Type: Provider-Based Short Course (Non-Credit Bearing)
Certification: Certificate of Proficiency / Completion
Mode of Delivery: On-Campus | Online | Blended

Programme Overview

This programme equips learners with practical cashier skills and basic computer literacy required for modern retail, banking, and office environments. Learners gain knowledge in cash handling, point-of-sale (POS) operations, customer service, basic accounting, and office software applications.

Suitable for school leavers, job seekers, interns, and individuals aiming for cashier, retail, or office support roles.

Course Modules

Module 1: Introduction to Cashiering

• Role and responsibilities of a cashier
• Cash handling procedures and accountability
• Workplace ethics and professional conduct
• Time management and organizational skills
• Handling customer interactions professionally

Module 2: Basic Computer Skills & Office Equipment

• Introduction to computers and operating systems
• Keyboard and mouse skills
• File and folder management
• Basic computer maintenance and safety
• Internet and email usage
• Printing, scanning, and photocopying documents

Module 3: Customer Service & Communication

• Professional communication and etiquette
• Handling enquiries and complaints
• Telephone and email communication
• Customer service techniques and conflict resolution

Module 4: Point-of-Sale & Office Software Applications

• POS systems: cash register operations, billing, receipts
• Microsoft Excel: basic spreadsheets for cash and stock management
• Microsoft Word: basic document preparation
• Microsoft Outlook: emails and calendar management
• Remote conferencing applications and tools (Zoom, Teams, Google Meet)

Module 5: Records & Financial Documentation

• Cash books, receipts, and petty cash management
• Filing and record-keeping (manual and electronic)
• Data confidentiality and security
• Basic reporting and reconciliation

Module 6: Practical Cashier & Work Readiness

• Handling daily cash transactions accurately
• Balancing cash drawers and reports
• Workplace professionalism and ethics
• Practical assessment or mini project

Learning Outcomes

By the end of the programme, learners will be able to:

• Perform cashier duties efficiently and accurately
• Operate POS systems and manage cash flow
• Use office software for basic record-keeping and reporting
• Communicate professionally with customers and colleagues
• Operate office equipment and remote conferencing tools
• Demonstrate workplace readiness and ethical behavior

Entrance Requirements

• Grade 10, Matric, or equivalent
• No prior cashier or computer experience required

Career & Skills Pathways

This programme prepares learners for roles such as:

• Cashier / Teller
• Retail Assistant
• Office Administrator
• Data Capturer
• Customer Service Assistant

Compliance & Accreditation Note

This is a provider-based, non-credit-bearing short course developed and assessed by Excel Gene Academy. It is not registered on the NQF and does not carry SAQA accreditation, but enhances employability, workplace skills, and practical office competencies.

Excel Gene Academy – Learn. Transform. Excel.

Developing professional cash handling and computer skills for workplace success.